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1.Care:

 

  • Right for treatment.
  • Right to be heard to his/her satisfaction
  • Right to be provided with information  on whom to contact in case of an emergency.

 

2.Confidentiality and Dignity:

 

  • Right to confidentiality about their medical condition.
  • Right for privacy.

 

3.Information:

 

  • Right to receive complete information on the medical problem.
  • Right to complete information on the expected cost of treatment.
  • Right to information on hospital rules and regulations.

 

4 .Preferences:

  • Right to a seek a second opinion on his/her medical condition.
  • Right to information for various treatment options.

 

5.Right to redress:

  •  Right to a fair and prompt hearing of his/her concern.
  •  Right to talk to a higher authority in the healthcare provider organisation